Following the intervention of Energy Security Secretary Grant Shapps, all energy suppliers have now committed to ending the forced installation of prepayment metres in the homes of vulnerable customers.
Concerns were raised about the sharp increase in companies seeking warrants to enter people’s homes and forcibly install prepayment metres, so Mr Shapps wrote to energy executives demanding that they revise their practises and improve their action to support vulnerable households, to ensure that prepayment metres are installed only as a genuine last resort. As part of this, he requested that all suppliers outline what they are doing to assist their customers, how many warrants they have each sought, and plans to correct any wrongdoing.
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